Question 1

How does the NFC tap work?

Accepted Answer

You hold your phone close to the tag, the same way you would for contactless payment. The tag has no battery and no electronics — just a unique ID that the Tappium app recognises.

Question 2

Which phones work with Tappium?

Accepted Answer

iPhone XS or newer (iOS 17+). On Android, any phone with NFC and Android 8 or newer.

Question 3

Do I have to use NFC tags?

Accepted Answer

No. You can start trips and hours manually in the app. Tags do make it much faster, which is why we recommend them.

Question 4

Where should I stick my tags?

Accepted Answer

For mileage: on your dashboard, near where you usually put your phone. For hours: on your desk, your bag, or a client’s folder.

Question 5

How do I set up a new tag?

Accepted Answer

Open the app, go to Tags, choose "Add new tag" and hold your phone against the tag. Give it a name and choose what you want to track (mileage, hours, or both).

Question 6

What happens if I forget to stop?

Accepted Answer

You normally stop a trip by tapping the same tag again, or hitting stop in the app. If you forget, Tappium notices when you’ve been still for a few minutes and sends a notification so you can close the trip with one tap. The trip keeps recording until you confirm, so a quick stop or traffic jam doesn’t silently truncate your route.

Question 7

How accurate is the GPS?

Accepted Answer

Under normal conditions, within 5 to 10 metres. We log several times per minute and filter out noise, so your driven kilometres come out accurately.

Question 8

Can I edit a trip manually?

Accepted Answer

Yes. You can adjust or add addresses, client, rate and notes for any trip after the fact.

Question 9

What does Tappium do when I have no connection?

Accepted Answer

GPS works offline. Tappium logs locally and syncs your trip as soon as you’re back online.

Question 10

Can I track bike rides too?

Accepted Answer

Yes. Tappium supports different modes of transport, and you can set the default per tag.

Question 11

Do you also track my location during hours?

Accepted Answer

No. Hour tracking never records location. Time is time.

Question 12

What is the difference between "Distance", "Time", "Both" and "Ask on each tap" on a tag?

Accepted Answer

Per tag you set what happens on a tap. "Distance" starts a trip, "Time" starts an hour session, "Both" does both, and "Ask on each tap" lets you choose every time.

Question 13

How do I stop an active hour session?

Accepted Answer

Tap the same tag again, or stop it from the app. Forgot? After 8 hours Tappium sends you a check-in notification so you can close it.

Question 14

Which formats can I export to?

Accepted Answer

PDF for a clean view, CSV for processing in Excel or your bookkeeping system.

Question 15

Does Tappium work with Moneybird / Exact / e-Boekhouden?

Accepted Answer

Not as a direct integration in v1. You export a CSV and import it into your bookkeeping package. Direct integrations are on the roadmap.

Question 16

How do I create a monthly overview?

Accepted Answer

Go to Export, choose the period, choose the format, done. Tappium creates subtotals per client and a grand total.

Question 17

What do I get in the free version?

Accepted Answer

1 client, 2 tags, unlimited trip and hour logging, export of the last 90 days, and your data is never deleted.

Question 18

Where do I see the Pro price?

Accepted Answer

In the App Store or Google Play. The price varies by region and is always shown correctly there.

Question 19

How do I start my trial?

Accepted Answer

Open Tappium, choose "Start free trial" and confirm via the App Store or Google Play. You get 14 days of full Pro access, no credit card needed.

Question 20

How do I cancel?

Accepted Answer

Through your App Store or Google Play subscriptions. Cancellable any time. You keep Pro until the end of the paid period.

Question 21

Do I lose my data when I stop Pro?

Accepted Answer

No. Your data stays. You go back to the free limits: all data remains visible, you can only export the last 90 days and can’t add new tags or clients.

Question 22

Do you sell my data?

Accepted Answer

No. Not to anyone. Period.

Question 23

Where are your servers?

Accepted Answer

With Hetzner Online GmbH in the EU (Germany and Finland). Encrypted at rest with AES-256.

Question 24

How do I delete my account?

Accepted Answer

Via Settings → Account → Delete, or by emailing privacy@novylium.nl. Deleted within 30 days, including all related data.

Question 25

The app is crashing. What now?

Accepted Answer

Update to the latest version. Still not working? Email support@novylium.nl with your phone model and OS version, and we’ll take a look.

Question 26

My phone doesn’t recognise the tag.

Accepted Answer

Hold your phone a bit closer to the tag and check that NFC is enabled in your settings. Some metal-backed cases block NFC.

Question 27

Sync isn’t working between my iPhone and my other device.

Accepted Answer

Check that both devices are signed into the same Tappium account. Pro is required for sync. Force a sync by opening the app and waiting a moment.

Help & frequently asked questions

Getting started

Trips and mileage

Hours

Export and invoices

Account, price and subscription

Privacy & data

Technical

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